Shipping policy

All orders will be processed and shipped within 1-3 business days. We provide Expedited Shipping across Canada via UPS or Canada Post. We provide Expedited Shipment across the United States via USPS and DHL tracked packages. 

Items are sometimes shipped from multiple warehouses; therefore, you may receive multiple shipments with multiple tracking numbers for your order. A tracking number will be auto-generated and emailed once the order is processed. 

Canadian Customers

  • British Columbia 4-7 business days delivery
  • Alberta and Saskatchewan 4-7 business days delivery
  • Ontario and Quebec 2-6 business days delivery
  • Maritimes 5-7 business days delivery
  • North West Territories 7-10 business days delivery

US and International Customers

  • Anywhere in the Continental US, 3-7 business days delivery
  • UK Customers: Please note that if the total value of your order exceeds£135 GBP (approximately $250 CAD), UK import duties and VAT may apply. These charges are determined by UK customs and are not included in our product or shipping prices. Any applicable duties and taxes must be paid by the customer before the parcel can be released and delivered.

🛍️ Kerrisdale Return Policy

We want you to be 100% satisfied with your purchase! If not, you can return your item(s) within 30 days of purchase for a refund. Please review our return guidelines below:

✅ Return Guidelines:

  • Items must be unworn, in their original condition & packaging 📦
  • Final Sale items (clearance pricing) cannot be returned 🚫
  • Items bought on sale or with a discount code can only be returned for store credit 💳
  • A $10 restocking fee applies if more items are returned than kept in a multiple-item-order
  • Please do NOT place shipping labels directly on the shoe box when returning items. A $20 penalty will apply for shoe boxes returned damaged, altered, or for shoes returned without their original box. 

🔄 Processing & Refunds:

  • Returns take 5-10 business days to reach our fulfillment center 📅
  • Once received, we will inspect & process your return 🛠️
  • Refunds take 2-10 business days to reflect in your account (depending on your bank) 💰
  • Shipping costs are non-refundable 🚚💨

🔁 Exchange Policy:

  • We do not offer direct exchanges 🔄
  • Instead, return your item for a refund and place a new order whenever you're ready 🛍️

📍 Return Address:

C/o Kerrisdale Return Center

9855 Austin Rd #133, Burnaby, BC V3J 1N4

🔗 How to Initiate a Return?

  • Use our Automated Return Portal to start your return 🔄💻
  • Enter your email & order number to get started

❓ Need Help?

We’re here for you! 💙 Reach out anytime at kbootery@outlook.com, and we’ll be happy to assist.